Post Office to deliver cash to the doors of vulnerable customers

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ARCHIVED ARTICLE This article was correct at the time of publication. It is now over 6 months old so the content may be out of date.

Derin Clark

Online Reporter

Published: 22/04/2020

Post Office Money will deliver cash to the doors of vulnerable customers who are unable to leave their homes due to the Coronavirus pandemic.

This initiative, which will initially be carried out in England only, is part of a joint scheme between Post Office Money and the Department for Work and Pensions (DWP). In addition to this partnership, the National Shielding Service is also working with DWP to ensure that the most vulnerable customers are contacted and delivered cash payments if they need it.

What to do if you think you are eligible?

At the moment, this initiative is only available to Post Office Card Account customers who are shielding at home and who are at the most risk from the virus. Post Office Money states that there are around 27,000 Post Office Card Account customers who are eligible for the cash delivery and they are being actively contacted to ensure that they are able to regularly access their payments.

For those who are eligible and who require cash, the money will be sent to their home using Royal Mail Special Delivery and Post Office Money will ensure that it arrives by 9pm the following day.

Commenting on the initiative, Guy Opperman, the Minister for Pensions and Financial Inclusion, said: “We’re doing whatever it takes to ensure people are supported through these unprecedented times. This joint initiative enables us to reach out directly to those most likely to need support, and get cash delivered to their door where necessary.

“Thanks to the hard work of DWP and Post Office staff, vulnerable customers can rest assured there is help available if they need it.”

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