Moneyfacts Consumer Awards

At last, the customers have spoken, and we are delighted to announce that the winners of the Moneyfacts Consumer Awards are in!

Those taking away the top prizes, as well as the runner up ratings of Highly Commended and Commended, were revealed last night at an exclusive awards ceremony held at the Royal Lancaster hotel in London. Professionals from across the industry gathered to hear who had walked away with the much-coveted Moneyfacts consumer awards covering 30 financial services categories, including mortgages, banking and insurance amongst others.

The Moneyfacts Consumer Awards are known throughout the financial sector for their unique combination of independent expert analysis and comprehensive survey results from nearly two hundred thousand customers – three of whom won £1,000 in our prize survey. Many congratulations to them and last night’s lucky winners.

The tables below showcase the results for 2020. Announced on January 27th 2021, you can also now view the Consumer Award winners for 2021.

Best Service

Best Customer Service	Best Claims Service
Winner: TorFX Highly Commended: Zopa Commended: Moneybox	Winner: CoverForYou Highly Commended: The Insurance Emporium Commended: Avanti Travel Insurance

Savings and ISAs

High Street Savings Provider of the Year	ISA Provider of the Year
Winner: Skipton Building Society Highly Commended: Nationwide Building Society Commended: Virgin Money	Winner: Charter Savings Bank Highly Commended: Kent Reliance Commended: Aldermore
Online Savings Provider of the Year	Digital Wealth Management Provider of the Year
Winner: RCI Bank UK Highly Commended: Charter Savings Bank Commended: Ford Money	Winner: Moneybox Highly Commended: Wealthify Commended: Nutmeg

Mortgages

High Street Mortgage Provider of the Year	First-Time Mortgage Buyers' Choice
Winner: Nationwide Building Society Highly Commended: Yorkshire Building Society Commended: NatWest	Winner: Skipton Building Society Highly Commended: Virgin Money Commended: Santander
Remortgage Buyers' Choice
Winner: Nationwide Building Society Highly Commended: first direct Commended: Skipton Building Society

Banking

Branch Network of the Year	Current Account Provider of the Year
Winner: The Co-operative Bank Highly Commended: Nationwide Building Society Commended: Virgin Money	Winner: first direct Highly Commended: Starling Bank Commended: The Co-operative Bank
Banking App of the Year	Online Banking Provider of the Year
Winner: Starling Bank Highly Commended: Monzo Commended: Barclays Bank	Winner: first direct Highly Commended: Nationwide Building Society Commended: Halifax
Current Account Switching Provider of the Year	Student Account Provider of the Year
Winner: first direct Highly Commended: Nationwide Building Society Commended: Lloyds Bank	Winner: Santander Highly Commended: Nationwide Building Society Commended: Barclays Bank

Credit Cards

Credit Card Provider of the Year	Credit Card App of the Year
Winner: American Express Highly Commended: Virgin Money Commended: Halifax	Winner: Vanquis Bank Highly Commended: American Express Commended: Tandem Bank
Credit Builder Card Provider of the Year
Winner: Tandem Bank Highly Commended: Vanquis Bank Commended: Tesco Bank

Loans

Personal Loan Provider of the Year	Non-mainstream Loan Provider of the Year
Winner: Zopa Highly Commended: Admiral Commended: Sainsbury's Bank	Winner: Everyday Loans Highly Commended: Likely Loans Commended: Bamboo

Insurance

Home Insurance Provider of the Year	Pet Insurance Provider of the Year
Winner: John Lewis Finance Highly Commended: Policy Expert Commended: Co-op Insurance	Winner: The Insurance Emporium Highly Commended: Direct Line Commended: Petplan
Car Insurance Provider of the Year	Health Insurance Provider of the Year
Winner: M&S Bank Highly Commended: Quotemehappy.com Commended: Sheilas' Wheels	Winner: WPA Highly Commended: Bupa Commended: AXA PPP healthcare
Life Insurance Provider of the Year (Direct)	Travel Insurance Provider of the Year
Winner: Legal & General Highly Commended: Beagle Street Commended: AIG Life	Winner: Cedar Tree Travel Insurance Highly Commended: Avanti Travel Insurance Commended: CoverForYou

International Money Transfer

International Money Transfer Provider of the Year
Winner: TorFX Highly Commended: Universal Partners FX Commended: TransferMate Global Payments

Other categories

Cashback Site of the Year	Energy Provider of the Year
Winner: TopCashback Highly Commended: OhMyDosh! Commended: Swagbucks	Winner: So Energy Highly Commended: Bulb Commended: Octopus Energy
Car Finance Provider of the Year	Peer-to-peer Provider of the Year
Winner: Sainsbury's Bank Highly Commended: Admiral Commended: John Lewis Finance	Winner: Zopa Highly Commended: Kuflink Commended: RateSetter

Consumer Awards 2021 Results

Disclaimer: This information is intended solely to provide guidance and is not financial advice. Moneyfacts will not be liable for any loss arising from your use or reliance on this information. If you are in any doubt, Moneyfacts recommends you obtain independent financial advice.

Moneyfacts Consumer Awards 2020 Results

Guide contents

Best Service

Savings and ISAs

Mortgages

Banking

Credit Cards

Loans

Insurance

International Money Transfer

Other categories

Guide contents

Moneyfacts Consumer Awards 2020 Results

Guide contents

Best Service

Savings and ISAs

Mortgages

Banking

Credit Cards

Loans

Insurance

International Money Transfer

Other categories

Guide contents

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