Moneyfacts Consumer Awards

Best Customer Service

Winner

Visit Everyday Loans

Highly Commended

Zopa

Commended

Visit Charter Savings Bank

Winner

Visit Everyday Loans

Highly Commended

Zopa

Commended

Visit Charter Savings Bank

Winner

Visit Everyday Loans

Highly Commended

Zopa

Commended

Visit Charter Savings Bank

Winner's Spotlight

Everyday Loans comments on the award...

"Everyday Loans is a face-to-face lender that offers personal loans to people that struggle to access credit from mainstream and near-prime providers. We’re thrilled that we have been recognised by industry experts and by so many of our borrowers. Customer service is at the heart of what we do, and this award is a testament to all the hard of our teams up and down the UK. To receive such a respected award for four consecutive years is a very proud moment for us all. I want to thank all my colleagues within our nationwide network of branches and all the support staff in Bourne End for their hard work and ongoing commitment to fantastic customer outcomes. The dedication and resilience they have shown in the face of many challenges makes me prouder than ever to be part of the business."

Moneyfacts Feedback

"In what turned out to be a very close race, Everyday Loans emerged on top with a well-earned win. This category compares all customer service scores across all categories with the highest average score winning."

Winner's Spotlight

Everyday Loans comments on the award...

"Everyday Loans is a face-to-face lender that offers personal loans to people that struggle to access credit from mainstream and near-prime providers. We’re thrilled that we have been recognised by industry experts and by so many of our borrowers. Customer service is at the heart of what we do, and this award is a testament to all the hard of our teams up and down the UK. To receive such a respected award for four consecutive years is a very proud moment for us all. I want to thank all my colleagues within our nationwide network of branches and all the support staff in Bourne End for their hard work and ongoing commitment to fantastic customer outcomes. The dedication and resilience they have shown in the face of many challenges makes me prouder than ever to be part of the business."

Moneyfacts Feedback

"In what turned out to be a very close race, Everyday Loans emerged on top with a well-earned win. This category compares all customer service scores across all categories with the highest average score winning."

Winner's Spotlight

Everyday Loans comments on the award...

"Everyday Loans is a face-to-face lender that offers personal loans to people that struggle to access credit from mainstream and near-prime providers. We’re thrilled that we have been recognised by industry experts and by so many of our borrowers. Customer service is at the heart of what we do, and this award is a testament to all the hard of our teams up and down the UK. To receive such a respected award for four consecutive years is a very proud moment for us all. I want to thank all my colleagues within our nationwide network of branches and all the support staff in Bourne End for their hard work and ongoing commitment to fantastic customer outcomes. The dedication and resilience they have shown in the face of many challenges makes me prouder than ever to be part of the business."

Moneyfacts Feedback

"In what turned out to be a very close race, Everyday Loans emerged on top with a well-earned win. This category compares all customer service scores across all categories with the highest average score winning."

Best Claims Service

Winner

ManyPets

Highly Commended

Visit The Insurance Emporium

Commended

ASDA Money

Winner

ManyPets

Highly Commended

Visit The Insurance Emporium

Commended

ASDA Money

Winner

ManyPets

Highly Commended

Visit The Insurance Emporium

Commended

ASDA Money

Highly Commended Spotlight

The Insurance Emporium comments on the award...

"We were absolutely delighted to receive the honour of ‘Highly Commended’ in the Moneyfacts Consumer Awards ‘Best Claims Service’ category. Being recognised within the industry makes us very proud, but having our customers involved in this way makes it even better, and we know we wouldn’t be here without their support. Our customers are at the heart of everything we do, and we make sure that every customer gets the information they need to choose the right policy for them, so thank you to everyone who has trusted us with the things they love and chosen to insure with us this year. We’re also incredibly proud of our amazing team, and this commendation is testament to their hard work and dedication; it’s fantastic to see them getting the recognition they deserve."

Highly Commended Spotlight

The Insurance Emporium comments on the award...

"We were absolutely delighted to receive the honour of ‘Highly Commended’ in the Moneyfacts Consumer Awards ‘Best Claims Service’ category. Being recognised within the industry makes us very proud, but having our customers involved in this way makes it even better, and we know we wouldn’t be here without their support. Our customers are at the heart of everything we do, and we make sure that every customer gets the information they need to choose the right policy for them, so thank you to everyone who has trusted us with the things they love and chosen to insure with us this year. We’re also incredibly proud of our amazing team, and this commendation is testament to their hard work and dedication; it’s fantastic to see them getting the recognition they deserve."

Highly Commended Spotlight

The Insurance Emporium comments on the award...

"We were absolutely delighted to receive the honour of ‘Highly Commended’ in the Moneyfacts Consumer Awards ‘Best Claims Service’ category. Being recognised within the industry makes us very proud, but having our customers involved in this way makes it even better, and we know we wouldn’t be here without their support. Our customers are at the heart of everything we do, and we make sure that every customer gets the information they need to choose the right policy for them, so thank you to everyone who has trusted us with the things they love and chosen to insure with us this year. We’re also incredibly proud of our amazing team, and this commendation is testament to their hard work and dedication; it’s fantastic to see them getting the recognition they deserve."

High Street Savings Provider of the Year

Winner

Visit Yorkshire Building Society

Highly Commended

Visit Skipton Building Society

Commended

Nationwide Building Society

Winner

Visit Yorkshire Building Society

Highly Commended

Visit Skipton Building Society

Commended

Nationwide Building Society

Winner

Visit Yorkshire Building Society

Highly Commended

Visit Skipton Building Society

Commended

Nationwide Building Society

Highly Commended Spotlight

Skipton Building Society comments on the award...

"We’re proud to be voted Highly Commended for the High Street Savings Provider of the Year in the Moneyfacts Consumer Awards for 2023. We were established in 1853 to help customers find a good place for their money. We continue to stay true to this purpose by providing a wide range of savings accounts in branch and online to help people save for the future."

Highly Commended Spotlight

Skipton Building Society comments on the award...

"We’re proud to be voted Highly Commended for the High Street Savings Provider of the Year in the Moneyfacts Consumer Awards for 2023. We were established in 1853 to help customers find a good place for their money. We continue to stay true to this purpose by providing a wide range of savings accounts in branch and online to help people save for the future."

Highly Commended Spotlight

Skipton Building Society comments on the award...

"We’re proud to be voted Highly Commended for the High Street Savings Provider of the Year in the Moneyfacts Consumer Awards for 2023. We were established in 1853 to help customers find a good place for their money. We continue to stay true to this purpose by providing a wide range of savings accounts in branch and online to help people save for the future."

ISA Provider of the Year

Winner

Visit Charter Savings Bank

Highly Commended

Marcus by Goldman Sachs®

Commended

Coventry Building Society

Winner

Visit Charter Savings Bank

Highly Commended

Marcus by Goldman Sachs®

Commended

Coventry Building Society

Winner

Visit Charter Savings Bank

Highly Commended

Marcus by Goldman Sachs®

Commended

Coventry Building Society

Winner's Spotlight

Charter Savings Bank comments on the award...

"We’re incredibly proud to have been voted ISA Provider of the Year for the FIFTH consecutive year, and highly commended in the Online Savings Provider of the Year category. While these are great achievements, we’re also really pleased to have been commended in the Customers Service category too. We pride ourselves on listening to feedback to provide the best customer experience we can, so thank you to everyone who helped us to achieve such a wonderful result!"

Moneyfacts Feedback

"The ISA Provider of the Year category is traditionally one of the tightest races in the Moneyfacts Consumer Awards. This year however, Charter Savings Bank comfortably landed the trophy, extending their winning streak to an impressive five consecutive years."

Winner's Spotlight

Charter Savings Bank comments on the award...

"We’re incredibly proud to have been voted ISA Provider of the Year for the FIFTH consecutive year, and highly commended in the Online Savings Provider of the Year category. While these are great achievements, we’re also really pleased to have been commended in the Customers Service category too. We pride ourselves on listening to feedback to provide the best customer experience we can, so thank you to everyone who helped us to achieve such a wonderful result!"

Moneyfacts Feedback

"The ISA Provider of the Year category is traditionally one of the tightest races in the Moneyfacts Consumer Awards. This year however, Charter Savings Bank comfortably landed the trophy, extending their winning streak to an impressive five consecutive years."

Winner's Spotlight

Charter Savings Bank comments on the award...

"We’re incredibly proud to have been voted ISA Provider of the Year for the FIFTH consecutive year, and highly commended in the Online Savings Provider of the Year category. While these are great achievements, we’re also really pleased to have been commended in the Customers Service category too. We pride ourselves on listening to feedback to provide the best customer experience we can, so thank you to everyone who helped us to achieve such a wonderful result!"

Moneyfacts Feedback

"The ISA Provider of the Year category is traditionally one of the tightest races in the Moneyfacts Consumer Awards. This year however, Charter Savings Bank comfortably landed the trophy, extending their winning streak to an impressive five consecutive years."

Online Savings Provider of the Year

Winner

Visit RCI Bank

Highly Commended

Charter Savings Bank

Commended

Marcus by Goldman Sachs®

Winner

Visit RCI Bank

Highly Commended

Charter Savings Bank

Commended

Marcus by Goldman Sachs®

Winner

Visit RCI Bank

Highly Commended

Charter Savings Bank

Commended

Marcus by Goldman Sachs®

Winner's Spotlight

RCI Bank comments on the award...

"We’re delighted to receive this award for the second year running. Thank you to all our amazing customers who chose RCI Bank as Online Savings Provider of the Year and to our wonderful team who work tirelessly to provide excellent customer service. We strive to provide our customers with a simple, human approach to saving and are proud that our efforts have been recognised.."

Moneyfacts Feedback

"Moneyfacts voters have once again named RCI Bank UK their go to Online Savings Provider. This is RCI Bank UK's second consecutive win in this category, and the third in total since the trophy was first awarded in 2016."

Winner's Spotlight

RCI Bank comments on the award...

"We’re delighted to receive this award for the second year running. Thank you to all our amazing customers who chose RCI Bank as Online Savings Provider of the Year and to our wonderful team who work tirelessly to provide excellent customer service. We strive to provide our customers with a simple, human approach to saving and are proud that our efforts have been recognised.."

Moneyfacts Feedback

"Moneyfacts voters have once again named RCI Bank UK their go to Online Savings Provider. This is RCI Bank UK's second consecutive win in this category, and the third in total since the trophy was first awarded in 2016."

Winner's Spotlight

RCI Bank comments on the award...

"We’re delighted to receive this award for the second year running. Thank you to all our amazing customers who chose RCI Bank as Online Savings Provider of the Year and to our wonderful team who work tirelessly to provide excellent customer service. We strive to provide our customers with a simple, human approach to saving and are proud that our efforts have been recognised.."

Moneyfacts Feedback

"Moneyfacts voters have once again named RCI Bank UK their go to Online Savings Provider. This is RCI Bank UK's second consecutive win in this category, and the third in total since the trophy was first awarded in 2016."

App-only Savings Provider of the Year

Winner

Zopa

Highly Commended

Chase

Commended

Tandem Bank

Winner

Zopa

Highly Commended

Chase

Commended

Tandem Bank

Winner

Zopa

Highly Commended

Chase

Commended

Tandem Bank

Digital Wealth Management Provider of the Year

Winner

Visit Moneyfarm

Highly Commended

Moneybox

Commended

Vanguard

Winner

Visit Moneyfarm

Highly Commended

Moneybox

Commended

Vanguard

Winner

Visit Moneyfarm

Highly Commended

Moneybox

Commended

Vanguard

Winner's Spotlight

Moneyfarm comments on the award...

"We’re thrilled to be recognized by Moneyfacts’ Consumer Awards. Our service has been scrutinised by leading experts in the industry and by people that invest in our products and they’ve awarded us the top spot in the Digital Wealth Management category. Winning this Moneyfacts award is all testament to our hard work and dedication as well as our ambition to offer customers the best in class, easily accessible financial solutions. Our aim is to continue to meet this high standard."

Moneyfacts Feedback

"Making the jump from Highly Commended last year to winner this year, Moneyfarm's innovative approach to easy-access investing has been acknowledged by Moneyfacts voters."

Winner's Spotlight

Moneyfarm comments on the award...

"We’re thrilled to be recognized by Moneyfacts’ Consumer Awards. Our service has been scrutinised by leading experts in the industry and by people that invest in our products and they’ve awarded us the top spot in the Digital Wealth Management category. Winning this Moneyfacts award is all testament to our hard work and dedication as well as our ambition to offer customers the best in class, easily accessible financial solutions. Our aim is to continue to meet this high standard."

Moneyfacts Feedback

"Making the jump from Highly Commended last year to winner this year, Moneyfarm's innovative approach to easy-access investing has been acknowledged by Moneyfacts voters."

Winner's Spotlight

Moneyfarm comments on the award...

"We’re thrilled to be recognized by Moneyfacts’ Consumer Awards. Our service has been scrutinised by leading experts in the industry and by people that invest in our products and they’ve awarded us the top spot in the Digital Wealth Management category. Winning this Moneyfacts award is all testament to our hard work and dedication as well as our ambition to offer customers the best in class, easily accessible financial solutions. Our aim is to continue to meet this high standard."

Moneyfacts Feedback

"Making the jump from Highly Commended last year to winner this year, Moneyfarm's innovative approach to easy-access investing has been acknowledged by Moneyfacts voters."

High Street Mortgage Provider of the Year

Winner

Visit Yorkshire Building Society

Highly Commended

Nationwide Building Society

Commended

Santander

Winner

Visit Yorkshire Building Society

Highly Commended

Nationwide Building Society

Commended

Santander

Winner

Visit Yorkshire Building Society

Highly Commended

Nationwide Building Society

Commended

Santander

First-Time Mortgage Buyers’ Choice

Winner

Visit Leeds Building Society

Highly Commended

Yorkshire Building Society

Commended

Skipton Building Society

Winner

Visit Leeds Building Society

Highly Commended

Yorkshire Building Society

Commended

Skipton Building Society

Winner

Visit Leeds Building Society

Highly Commended

Yorkshire Building Society

Commended

Skipton Building Society

Winners Spotlight

Leeds Building Society comments on the award...

"Winning this award means so much to us, because giving first-time buyers the chance to step onto the property ladder is more important than ever. Providing a range of mortgages that help people realise their dream of buying their first home is what we’re all about. It brings our purpose - putting home ownership within reach of more people, generation after generation - to life. One in three of our mortgages are to first time buyers and in 2022 we helped 18,000 people into their first home. This award shows we’re firmly on the side of those who want to make their home ownership dreams a reality.."

Moneyfacts comments on the award...

"Amid challenging circumstances for first-time buyers, the products and service offered by Leeds Building Society have won the approval of consumers, making it the victor in this category for the very first time."

Winners Spotlight

Leeds Building Society comments on the award...

"Winning this award means so much to us, because giving first-time buyers the chance to step onto the property ladder is more important than ever. Providing a range of mortgages that help people realise their dream of buying their first home is what we’re all about. It brings our purpose - putting home ownership within reach of more people, generation after generation - to life. One in three of our mortgages are to first time buyers and in 2022 we helped 18,000 people into their first home. This award shows we’re firmly on the side of those who want to make their home ownership dreams a reality.."

Moneyfacts comments on the award...

"Amid challenging circumstances for first-time buyers, the products and service offered by Leeds Building Society have won the approval of consumers, making it the victor in this category for the very first time."

Winners Spotlight

Leeds Building Society comments on the award...

"Winning this award means so much to us, because giving first-time buyers the chance to step onto the property ladder is more important than ever. Providing a range of mortgages that help people realise their dream of buying their first home is what we’re all about. It brings our purpose - putting home ownership within reach of more people, generation after generation - to life. One in three of our mortgages are to first time buyers and in 2022 we helped 18,000 people into their first home. This award shows we’re firmly on the side of those who want to make their home ownership dreams a reality.."

Moneyfacts comments on the award...

"Amid challenging circumstances for first-time buyers, the products and service offered by Leeds Building Society have won the approval of consumers, making it the victor in this category for the very first time."

Remortgage Buyers’ Choice

Winner

Visit first direct

Highly Commended

Yorkshire Building Society

Commended

Nationwide Building Society

Winner

Visit first direct

Highly Commended

Yorkshire Building Society

Commended

Nationwide Building Society

Winner

Visit first direct

Highly Commended

Yorkshire Building Society

Commended

Nationwide Building Society

Winners Spotlight

first direct comments on the award...

"We want to say a massive thank you to our amazing customers who voted first direct for the Remortgage Buyers’ Choice award in 2023. Carl Watchorn, Head of Mortgages at first direct says “Delivering great value products and exceptional customer service are in our DNA here at first direct, and we recognise that supporting homeowners has never been more important than in these current times. We’re extremely proud to have been recognised by customers in this way, and would like to thank everyone who voted for us."

Moneyfacts comments on the award...

"first direct has been voted Remortgage Buyers' Choice for 2023, with a decisive lead in customer service scores delivering a solid win in this category."

Winners Spotlight

first direct comments on the award...

"We want to say a massive thank you to our amazing customers who voted first direct for the Remortgage Buyers’ Choice award in 2023. Carl Watchorn, Head of Mortgages at first direct says “Delivering great value products and exceptional customer service are in our DNA here at first direct, and we recognise that supporting homeowners has never been more important than in these current times. We’re extremely proud to have been recognised by customers in this way, and would like to thank everyone who voted for us."

Moneyfacts comments on the award...

"first direct has been voted Remortgage Buyers' Choice for 2023, with a decisive lead in customer service scores delivering a solid win in this category."

Winners Spotlight

first direct comments on the award...

"We want to say a massive thank you to our amazing customers who voted first direct for the Remortgage Buyers’ Choice award in 2023. Carl Watchorn, Head of Mortgages at first direct says “Delivering great value products and exceptional customer service are in our DNA here at first direct, and we recognise that supporting homeowners has never been more important than in these current times. We’re extremely proud to have been recognised by customers in this way, and would like to thank everyone who voted for us."

Moneyfacts comments on the award...

"first direct has been voted Remortgage Buyers' Choice for 2023, with a decisive lead in customer service scores delivering a solid win in this category."

Branch Network of the Year

Winner

Nationwide Building Society

Highly Commended

Post Office

Commended

The Co-operative Bank

Winner

Nationwide Building Society

Highly Commended

Post Office

Commended

The Co-operative Bank

Winner

Nationwide Building Society

Highly Commended

Post Office

Commended

The Co-operative Bank

Current Account Provider of the Year

Winner

Starling Bank

Highly Commended

first direct

Commended

Nationwide Building Society

Winner

Starling Bank

Highly Commended

first direct

Commended

Nationwide Building Society

Winner

Starling Bank

Highly Commended

first direct

Commended

Nationwide Building Society

Banking App of the Year

Winner

Starling Bank

Highly Commended

Chase

Commended

Monzo

Winner

Starling Bank

Highly Commended

Chase

Commended

Monzo

Winner

Starling Bank

Highly Commended

Chase

Commended

Monzo

Online Banking Provider of the Year

Winner

Visit First Direct

Highly Commended

Nationwide Building Society

Commended

Lloyds Bank

Winner

Visit First Direct

Highly Commended

Nationwide Building Society

Commended

Lloyds Bank

Winner

Visit First Direct

Highly Commended

Nationwide Building Society

Commended

Lloyds Bank

Current Account Switching Provider of the Year

Winner

Nationwide Building Society

Highly Commended

first direct

Commended

Halifax

Winner

Nationwide Building Society

Highly Commended

first direct

Commended

Halifax

Winner

Nationwide Building Society

Highly Commended

first direct

Commended

Halifax

Student Account Provider of the Year

Winner

Halifax

Highly Commended

Natwest/Royal Bank of Scotland

Commended

Nationwide Building Society

Winner

Halifax

Highly Commended

Natwest/Royal Bank of Scotland

Commended

Nationwide Building Society

Winner

Halifax

Highly Commended

Natwest/Royal Bank of Scotland

Commended

Nationwide Building Society

Credit Card Provider of the Year

Winner

Visit Tesco Bank

Highly Commended

Halifax

Commended

MBNA Limited

Winner

Visit Tesco Bank

Highly Commended

Halifax

Commended

MBNA Limited

Winner

Visit Tesco Bank

Highly Commended

Halifax

Commended

MBNA Limited

Credit Card App of the Year

Winner

Vanquis Bank

Highly Commended

Capital One

Commended

Virgin Money

Winner

Vanquis Bank

Highly Commended

Capital One

Commended

Virgin Money

Winner

Vanquis Bank

Highly Commended

Capital One

Commended

Virgin Money

Credit Builder Card Provider of the Year

Winner

Vanquis Bank

Highly Commended

Visit Tesco Bank

Commended

Capital One

Winner

Vanquis Bank

Highly Commended

Visit Tesco Bank

Commended

Capital One

Winner

Vanquis Bank

Highly Commended

Visit Tesco Bank

Commended

Capital One

Personal Loan Provider of the Year

Winner

M&S Bank

Highly Commended

Novuna Personal Finance

Commended

MBNA Limited

Winner

M&S Bank

Highly Commended

Novuna Personal Finance

Commended

MBNA Limited

Winner

M&S Bank

Highly Commended

Novuna Personal Finance

Commended

MBNA Limited

Non-mainstream Loan Provider of the Year

Winner

Visit Everyday Loans

Highly Commended

Bamboo

Commended

118 118 Money

Winner

Visit Everyday Loans

Highly Commended

Bamboo

Commended

118 118 Money

Winner

Visit Everyday Loans

Highly Commended

Bamboo

Commended

118 118 Money

Winner's Spotlight

Everyday Loans comments on the award...

"Everyday Loans is a face-to-face lender that offers personal loans to people that struggle to access credit from mainstream and near-prime providers. We’re thrilled that we have been recognised by industry experts and by so many of our borrowers. Customer service is at the heart of what we do, and this award is a testament to all the hard of our teams up and down the UK. To receive such a respected award for four consecutive years is a very proud moment for us all. I want to thank all my colleagues within our nationwide network of branches and all the support staff in Bourne End for their hard work and ongoing commitment to fantastic customer outcomes. The dedication and resilience they have shown in the face of many challenges makes me prouder than ever to be part of the business."

Moneyfacts Feedback

"Consistent winners in this category - this is its fourth consecutive victory - Everyday Loans has cemented its place as a brand consumers can depend on."

Winner's Spotlight

Everyday Loans comments on the award...

"Everyday Loans is a face-to-face lender that offers personal loans to people that struggle to access credit from mainstream and near-prime providers. We’re thrilled that we have been recognised by industry experts and by so many of our borrowers. Customer service is at the heart of what we do, and this award is a testament to all the hard of our teams up and down the UK. To receive such a respected award for four consecutive years is a very proud moment for us all. I want to thank all my colleagues within our nationwide network of branches and all the support staff in Bourne End for their hard work and ongoing commitment to fantastic customer outcomes. The dedication and resilience they have shown in the face of many challenges makes me prouder than ever to be part of the business."

Moneyfacts Feedback

"Consistent winners in this category - this is its fourth consecutive victory - Everyday Loans has cemented its place as a brand consumers can depend on."

Winner's Spotlight

Everyday Loans comments on the award...

"Everyday Loans is a face-to-face lender that offers personal loans to people that struggle to access credit from mainstream and near-prime providers. We’re thrilled that we have been recognised by industry experts and by so many of our borrowers. Customer service is at the heart of what we do, and this award is a testament to all the hard of our teams up and down the UK. To receive such a respected award for four consecutive years is a very proud moment for us all. I want to thank all my colleagues within our nationwide network of branches and all the support staff in Bourne End for their hard work and ongoing commitment to fantastic customer outcomes. The dedication and resilience they have shown in the face of many challenges makes me prouder than ever to be part of the business."

Moneyfacts Feedback

"Consistent winners in this category - this is its fourth consecutive victory - Everyday Loans has cemented its place as a brand consumers can depend on."

Home Insurance Provider of the Year

Winner

Visit Policy Expert

Highly Commended

Nationwide Building Society

Commended

Visit Admiral

Winner

Visit Policy Expert

Highly Commended

Nationwide Building Society

Commended

Visit Admiral

Winner

Visit Policy Expert

Highly Commended

Nationwide Building Society

Commended

Visit Admiral

Pet Insurance Provider of the Year

Winner

Visit The Insurance Emporium

Highly Commended

ManyPets

Commended

ASDA Money

Winner

Visit The Insurance Emporium

Highly Commended

ManyPets

Commended

ASDA Money

Winner

Visit The Insurance Emporium

Highly Commended

ManyPets

Commended

ASDA Money

Winner's Spotlight

The Insurance Emporium comments on the award...

"We’re absolutely thrilled to receive this award and would like to say a huge thank you to our fantastic customers, not only for voting for us, but for trusting us with the things they love and feel passionate about. Here at The Insurance Emporium the customer is at the heart of everything we do; the things that matter to them, matter to us too, so to be recognised in this way, by the people who matter, is a great honour. This award is also testament to the hard work and commitment of our team who strive to deliver outstanding customer service every single day, and who make sure that every customer gets the information they need to choose the right policy for them. It makes us very proud to see them getting the recognition they deserve."

Moneyfacts Feedback

"Having previously been crowned winners in 2020, The Insurance Emporium takes top spot again with Moneyfacts pet owners giving them the seal of approval."

Winner's Spotlight

The Insurance Emporium comments on the award...

"We’re absolutely thrilled to receive this award and would like to say a huge thank you to our fantastic customers, not only for voting for us, but for trusting us with the things they love and feel passionate about. Here at The Insurance Emporium the customer is at the heart of everything we do; the things that matter to them, matter to us too, so to be recognised in this way, by the people who matter, is a great honour. This award is also testament to the hard work and commitment of our team who strive to deliver outstanding customer service every single day, and who make sure that every customer gets the information they need to choose the right policy for them. It makes us very proud to see them getting the recognition they deserve."

Moneyfacts Feedback

"Having previously been crowned winners in 2020, The Insurance Emporium takes top spot again with Moneyfacts pet owners giving them the seal of approval."

Winner's Spotlight

The Insurance Emporium comments on the award...

"We’re absolutely thrilled to receive this award and would like to say a huge thank you to our fantastic customers, not only for voting for us, but for trusting us with the things they love and feel passionate about. Here at The Insurance Emporium the customer is at the heart of everything we do; the things that matter to them, matter to us too, so to be recognised in this way, by the people who matter, is a great honour. This award is also testament to the hard work and commitment of our team who strive to deliver outstanding customer service every single day, and who make sure that every customer gets the information they need to choose the right policy for them. It makes us very proud to see them getting the recognition they deserve."

Moneyfacts Feedback

"Having previously been crowned winners in 2020, The Insurance Emporium takes top spot again with Moneyfacts pet owners giving them the seal of approval."

Car Insurance Provider of the Year Table

Winner

Visit RAC Insurance

Highly Commended

Tesco Bank

Commended

Churchill

Winner

Visit RAC Insurance

Highly Commended

Tesco Bank

Commended

Churchill

Winner

Visit RAC Insurance

Highly Commended

Tesco Bank

Commended

Churchill

Health Insurance Provider of the Year

Winner

Visit WPA

Highly Commended

AXA Health

Commended

Bupa

Winner

Visit WPA

Highly Commended

AXA Health

Commended

Bupa

Winner

Visit WPA

Highly Commended

AXA Health

Commended

Bupa

Winner's Spotlight

WPA comments on the award...

"Winning Health Insurance Provider of the Year is fabulous recognition of the team’s hard work and success over the last twelve months. It amplifies our credentials to be the best for service and innovation while leveraging the latest technologies.

Winning for the fourth year in a row, underlines the consistency of our commitment to helping customers, who range from families, smaller enterprises to global brands and household names, access the best healthcare. We put customers at the centre of all that we do and extend the choices available to them as to how they can recover from illness. Such an accolade underlines our not-for-profit DNA to treat customers as we would expect to be treated. Thank you."

Moneyfacts Feedback

"WPA's strong record in the Moneyfacts Consumer Awards continues. After first breaking into the top three in 2012, it's remained there since 2017, racking up five wins in the process. This latest victory is its fourth consecutive win in this category."

Winner's Spotlight

WPA comments on the award...

"Winning Health Insurance Provider of the Year is fabulous recognition of the team’s hard work and success over the last twelve months. It amplifies our credentials to be the best for service and innovation while leveraging the latest technologies.

Winning for the fourth year in a row, underlines the consistency of our commitment to helping customers, who range from families, smaller enterprises to global brands and household names, access the best healthcare. We put customers at the centre of all that we do and extend the choices available to them as to how they can recover from illness. Such an accolade underlines our not-for-profit DNA to treat customers as we would expect to be treated. Thank you."

Moneyfacts Feedback

"WPA's strong record in the Moneyfacts Consumer Awards continues. After first breaking into the top three in 2012, it's remained there since 2017, racking up five wins in the process. This latest victory is its fourth consecutive win in this category."

Winner's Spotlight

WPA comments on the award...

"Winning Health Insurance Provider of the Year is fabulous recognition of the team’s hard work and success over the last twelve months. It amplifies our credentials to be the best for service and innovation while leveraging the latest technologies.

Winning for the fourth year in a row, underlines the consistency of our commitment to helping customers, who range from families, smaller enterprises to global brands and household names, access the best healthcare. We put customers at the centre of all that we do and extend the choices available to them as to how they can recover from illness. Such an accolade underlines our not-for-profit DNA to treat customers as we would expect to be treated. Thank you."

Moneyfacts Feedback

"WPA's strong record in the Moneyfacts Consumer Awards continues. After first breaking into the top three in 2012, it's remained there since 2017, racking up five wins in the process. This latest victory is its fourth consecutive win in this category."

Life Insurance Provider of the Year (Direct)

Winner

Visit Legal and General

Highly Commended

LV=

Commended

Aviva

Winner

Visit Legal and General

Highly Commended

LV=

Commended

Aviva

Winner

Visit Legal and General

Highly Commended

LV=

Commended

Aviva

Winner's Spotlight

Legal & General comments on the award...

"Thank you to all our customers who have taken their time and voted for us number one for a fourth year in a row. We’re really honoured to have been voted Life Insurance Provider for the Year (Direct) once again. Winning this award shows our commitment to delivering the very best service for our customers, ensuring our life insurance really does make a difference to their lives."

Moneyfacts Feedback

"Consumers continue to place their trust in Legal & General when it comes to life insurance. Having maintained a place in the top three since this category began in 2016, Legal & General has notched up six wins in total, with this latest victory its fourth in succession."

Winner's Spotlight

Legal & General comments on the award...

"Thank you to all our customers who have taken their time and voted for us number one for a fourth year in a row. We’re really honoured to have been voted Life Insurance Provider for the Year (Direct) once again. Winning this award shows our commitment to delivering the very best service for our customers, ensuring our life insurance really does make a difference to their lives."

Moneyfacts Feedback

"Consumers continue to place their trust in Legal & General when it comes to life insurance. Having maintained a place in the top three since this category began in 2016, Legal & General has notched up six wins in total, with this latest victory its fourth in succession."

Winner's Spotlight

Legal & General comments on the award...

"Thank you to all our customers who have taken their time and voted for us number one for a fourth year in a row. We’re really honoured to have been voted Life Insurance Provider for the Year (Direct) once again. Winning this award shows our commitment to delivering the very best service for our customers, ensuring our life insurance really does make a difference to their lives."

Moneyfacts Feedback

"Consumers continue to place their trust in Legal & General when it comes to life insurance. Having maintained a place in the top three since this category began in 2016, Legal & General has notched up six wins in total, with this latest victory its fourth in succession."

Travel Insurance Provider of the Year

Winner

Visit Avanti Travel Insurance

Highly Commended

Visit Staysure

Commended

Visit Cover For You

Winner

Visit Avanti Travel Insurance

Highly Commended

Visit Staysure

Commended

Visit Cover For You

Winner

Visit Avanti Travel Insurance

Highly Commended

Visit Staysure

Commended

Visit Cover For You

Commended Spotlight

CoverForYou comments on the award...

"CoverForYou would like to say thank you to all of our customers who voted for us. Receiving the MoneyFacts Consumer Awards Commended Award 2023 represents our commitment to providing a great service, and product to our customers. We look forward to providing all of our customers with protective travel insurance and great customer service throughout 2023."

Commended Spotlight

CoverForYou comments on the award...

"CoverForYou would like to say thank you to all of our customers who voted for us. Receiving the MoneyFacts Consumer Awards Commended Award 2023 represents our commitment to providing a great service, and product to our customers. We look forward to providing all of our customers with protective travel insurance and great customer service throughout 2023."

Commended Spotlight

CoverForYou comments on the award...

"CoverForYou would like to say thank you to all of our customers who voted for us. Receiving the MoneyFacts Consumer Awards Commended Award 2023 represents our commitment to providing a great service, and product to our customers. We look forward to providing all of our customers with protective travel insurance and great customer service throughout 2023."

Cashback Site of the Year

Winner

Visit TopCashback

Highly Commended

Visit Cashback

Commended

Quidco

Winner

Visit TopCashback

Highly Commended

Visit Cashback

Commended

Quidco

Winner

Visit TopCashback

Highly Commended

Visit Cashback

Commended

Quidco

Winner's Spotlight

Topcashback comments on the award...

"We are beyond delighted to have been named the Moneyfacts Consumer Awards Cashback Site of the Year for the seventh time in eight years. It is a real honour, not least because it’s voted for by our members. We are incredibly appreciative of your votes and your support over the last 18 years. For us, helping all of our members save money, especially during these tricky times, is what drives us. Being recognised for this and achieving the status of the UK’s number one cashback site is incredible. Thank you again for all your support, and here’s to saving you many more billions of pounds on your everyday spending."

Highly Commended Spotlight

Cashback.co.uk comments on the award...

"We're proud to have been named Highly Commended Cashback Site of the Year and want to thank all our members who have voted for us! Since launching in October 2021 we've paid out over £678,000 total to our users, and look forward in 2023 to continuing to help our members discover new products and services while earning rewards. Thank you from the Cashback.co.uk team!"

Moneyfacts Feedback

"Hitting a new level of consistency with its fifth consecutive win in this category, and its seventh overall, Topcashback maintains its trusted position with Moneyfacts voters."

Winner's Spotlight

Topcashback comments on the award...

"We are beyond delighted to have been named the Moneyfacts Consumer Awards Cashback Site of the Year for the seventh time in eight years. It is a real honour, not least because it’s voted for by our members. We are incredibly appreciative of your votes and your support over the last 18 years. For us, helping all of our members save money, especially during these tricky times, is what drives us. Being recognised for this and achieving the status of the UK’s number one cashback site is incredible. Thank you again for all your support, and here’s to saving you many more billions of pounds on your everyday spending."

Highly Commended Spotlight

Cashback.co.uk comments on the award...

"We're proud to have been named Highly Commended Cashback Site of the Year and want to thank all our members who have voted for us! Since launching in October 2021 we've paid out over £678,000 total to our users, and look forward in 2023 to continuing to help our members discover new products and services while earning rewards. Thank you from the Cashback.co.uk team!"

Moneyfacts Feedback

"Hitting a new level of consistency with its fifth consecutive win in this category, and its seventh overall, Topcashback maintains its trusted position with Moneyfacts voters."

Winner's Spotlight

Topcashback comments on the award...

"We are beyond delighted to have been named the Moneyfacts Consumer Awards Cashback Site of the Year for the seventh time in eight years. It is a real honour, not least because it’s voted for by our members. We are incredibly appreciative of your votes and your support over the last 18 years. For us, helping all of our members save money, especially during these tricky times, is what drives us. Being recognised for this and achieving the status of the UK’s number one cashback site is incredible. Thank you again for all your support, and here’s to saving you many more billions of pounds on your everyday spending."

Highly Commended Spotlight

Cashback.co.uk comments on the award...

"We're proud to have been named Highly Commended Cashback Site of the Year and want to thank all our members who have voted for us! Since launching in October 2021 we've paid out over £678,000 total to our users, and look forward in 2023 to continuing to help our members discover new products and services while earning rewards. Thank you from the Cashback.co.uk team!"

Moneyfacts Feedback

"Hitting a new level of consistency with its fifth consecutive win in this category, and its seventh overall, Topcashback maintains its trusted position with Moneyfacts voters."

Offshore Account Provider of the Year

Winner

Visit Skipton International

Highly Commended

Visit Standard Bank

Commended

Barclays Bank

Winner

Visit Skipton International

Highly Commended

Visit Standard Bank

Commended

Barclays Bank

Winner

Visit Skipton International

Highly Commended

Visit Standard Bank

Commended

Barclays Bank

Winner's Spotlight

Skipton International comments on the award...

"Skipton International is a small bank that packs a mighty punch, and each and every one of the team is very appreciative of all the votes we have received. We pride ourselves on giving the best customer service possible, so winning this award, knowing it was voted for by our customers, brokers and suppliers, makes it all the more special. We’re extremely proud to have won this prestigious award. Thank you."

Moneyfacts Feedback

"One of the biggest leads registered in this year's competition saw Skipton International comfortably take the Offshore Account Provider of the Year trophy for a second year running."

Winner's Spotlight

Skipton International comments on the award...

"Skipton International is a small bank that packs a mighty punch, and each and every one of the team is very appreciative of all the votes we have received. We pride ourselves on giving the best customer service possible, so winning this award, knowing it was voted for by our customers, brokers and suppliers, makes it all the more special. We’re extremely proud to have won this prestigious award. Thank you."

Moneyfacts Feedback

"One of the biggest leads registered in this year's competition saw Skipton International comfortably take the Offshore Account Provider of the Year trophy for a second year running."

Winner's Spotlight

Skipton International comments on the award...

"Skipton International is a small bank that packs a mighty punch, and each and every one of the team is very appreciative of all the votes we have received. We pride ourselves on giving the best customer service possible, so winning this award, knowing it was voted for by our customers, brokers and suppliers, makes it all the more special. We’re extremely proud to have won this prestigious award. Thank you."

Moneyfacts Feedback

"One of the biggest leads registered in this year's competition saw Skipton International comfortably take the Offshore Account Provider of the Year trophy for a second year running."

Car Finance Provider of the Year

Winner

Sainsbury's Bank

Highly Commended

Tesco Bank

Commended

M&S Bank

Winner

Sainsbury's Bank

Highly Commended

Tesco Bank

Commended

M&S Bank

Winner

Sainsbury's Bank

Highly Commended

Tesco Bank

Commended

M&S Bank

Consumer's Choice

Winner

Visit Chase

Highly Commended

Zopa (Smart Saver)

Commended

Kent Reliance (Customer service)

Winner

Visit Chase

Highly Commended

Zopa (Smart Saver)

Commended

Kent Reliance (Customer service)

Winner

Visit Chase

Highly Commended

Zopa (Smart Saver)

Commended

Kent Reliance (Customer service)

Moneyfacts Consumer Awards 2023 Results

Guide contents

Best Service

Mortgages

Banking

Credit Cards

Loans

Insurance

Other categories

Guide contents

Moneyfacts Consumer Awards 2023 Results

Guide contents

Best Service

Mortgages

Banking

Credit Cards

Loans

Insurance

Other categories

Guide contents

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