Moneyfacts Consumer Awards

Best Customer Service

Winner

Visit West Brom Building Society

Highly Commended

Visit Chase Bank

Commended

Zopa

Winner

Visit West Brom Building Society

Highly Commended

Visit Chase Bank

Commended

Zopa

Winner

Visit West Brom Building Society

Highly Commended

Visit Chase Bank

Commended

Zopa

Winner's Spotlight

West Brom Building Society's comments on the award...

"We’re over the moon to have been crowned the winner of this year’s ‘Best Customer Service’ category at the Moneyfacts Consumer Awards 2024. The Best Customer Service award is a special accolade presented to the organisation with the best overall customer service score from the consumer survey. With more than 250,000 customers sharing their views, this incredible achievement is testament to all our colleagues hard work, dedication and commitment in helping to deliver the best products and services possible, coupled with outstanding customer service. Jonathan Westhoff, Chief Executive comments: “We’ve always been committed to providing people with the opportunity to buy their own homes, and giving the best possible service to our customers to help them when they need it most. The award means a lot to us because they are voted for by customers and reflect their real experiences of household and personal finance providers."

Moneyfacts Feedback

"Best Customer Service was one of the most competitive categories at our awards ceremony this year, with all the finalists battling it out to be crowned the winner. After a tight race, West Brom Building Society just nudged ahead of Chase and Zopa to take the win in this highly valued category."

Winner's Spotlight

West Brom Building Society's comments on the award...

"We’re over the moon to have been crowned the winner of this year’s ‘Best Customer Service’ category at the Moneyfacts Consumer Awards 2024. The Best Customer Service award is a special accolade presented to the organisation with the best overall customer service score from the consumer survey. With more than 250,000 customers sharing their views, this incredible achievement is testament to all our colleagues hard work, dedication and commitment in helping to deliver the best products and services possible, coupled with outstanding customer service. Jonathan Westhoff, Chief Executive comments: “We’ve always been committed to providing people with the opportunity to buy their own homes, and giving the best possible service to our customers to help them when they need it most. The award means a lot to us because they are voted for by customers and reflect their real experiences of household and personal finance providers."

Moneyfacts Feedback

"Best Customer Service was one of the most competitive categories at our awards ceremony this year, with all the finalists battling it out to be crowned the winner. After a tight race, West Brom Building Society just nudged ahead of Chase and Zopa to take the win in this highly valued category."

Winner's Spotlight

West Brom Building Society's comments on the award...

"We’re over the moon to have been crowned the winner of this year’s ‘Best Customer Service’ category at the Moneyfacts Consumer Awards 2024. The Best Customer Service award is a special accolade presented to the organisation with the best overall customer service score from the consumer survey. With more than 250,000 customers sharing their views, this incredible achievement is testament to all our colleagues hard work, dedication and commitment in helping to deliver the best products and services possible, coupled with outstanding customer service. Jonathan Westhoff, Chief Executive comments: “We’ve always been committed to providing people with the opportunity to buy their own homes, and giving the best possible service to our customers to help them when they need it most. The award means a lot to us because they are voted for by customers and reflect their real experiences of household and personal finance providers."

Moneyfacts Feedback

"Best Customer Service was one of the most competitive categories at our awards ceremony this year, with all the finalists battling it out to be crowned the winner. After a tight race, West Brom Building Society just nudged ahead of Chase and Zopa to take the win in this highly valued category."

Best Claims Service

Winner

Visit The Insurance Emporium

Highly Commended

ManyPets

Commended

Staysure

Winner

Visit The Insurance Emporium

Highly Commended

ManyPets

Commended

Staysure

Winner

Visit The Insurance Emporium

Highly Commended

ManyPets

Commended

Staysure

Winner's Spotlight

The Insurance Emporium's comments on the award...

"As we’ve been crowned with the “Best Claims Service” at the Moneyfacts Consumer Awards 2024, we want to say a big thank you to everyone who voted for us. We’re delighted to receive this award, and it feels incredibly special since it was decided by our customers. Your support has been amazing. We’re very proud of our simple to use claim service and the fact that we pay out 95% of all claims. If any of our customers have any questions, our UK based call centre is on hand. Thank you again for voting for us as the “Best Claims Service” and we plan to continue to provide the best claims service we can across all our insurance products!Covering horses to holes-in-one, pets to percussion, caravans to cats, drummers to dogs, weddings, photographers, anglers, cyclists, and students, so that good things happen in The Insurance Emporium!"

Moneyfacts Feedback

"After receiving a “Highly Commended” in this category at last year’s award ceremony, The Insurance Emporium came out on top in 2024. As the winner of Best Claims Service, the provider has clearly impressed customers with how it has handled their claims and queries."

Winner's Spotlight

The Insurance Emporium's comments on the award...

"As we’ve been crowned with the “Best Claims Service” at the Moneyfacts Consumer Awards 2024, we want to say a big thank you to everyone who voted for us. We’re delighted to receive this award, and it feels incredibly special since it was decided by our customers. Your support has been amazing. We’re very proud of our simple to use claim service and the fact that we pay out 95% of all claims. If any of our customers have any questions, our UK based call centre is on hand. Thank you again for voting for us as the “Best Claims Service” and we plan to continue to provide the best claims service we can across all our insurance products!Covering horses to holes-in-one, pets to percussion, caravans to cats, drummers to dogs, weddings, photographers, anglers, cyclists, and students, so that good things happen in The Insurance Emporium!"

Moneyfacts Feedback

"After receiving a “Highly Commended” in this category at last year’s award ceremony, The Insurance Emporium came out on top in 2024. As the winner of Best Claims Service, the provider has clearly impressed customers with how it has handled their claims and queries."

Winner's Spotlight

The Insurance Emporium's comments on the award...

"As we’ve been crowned with the “Best Claims Service” at the Moneyfacts Consumer Awards 2024, we want to say a big thank you to everyone who voted for us. We’re delighted to receive this award, and it feels incredibly special since it was decided by our customers. Your support has been amazing. We’re very proud of our simple to use claim service and the fact that we pay out 95% of all claims. If any of our customers have any questions, our UK based call centre is on hand. Thank you again for voting for us as the “Best Claims Service” and we plan to continue to provide the best claims service we can across all our insurance products!Covering horses to holes-in-one, pets to percussion, caravans to cats, drummers to dogs, weddings, photographers, anglers, cyclists, and students, so that good things happen in The Insurance Emporium!"

Moneyfacts Feedback

"After receiving a “Highly Commended” in this category at last year’s award ceremony, The Insurance Emporium came out on top in 2024. As the winner of Best Claims Service, the provider has clearly impressed customers with how it has handled their claims and queries."

High Street Savings Provider of the Year

Winner

Yorkshire Building Society

Highly Commended

Skipton Building Society

Commended

Nationwide Building Society

Winner

Yorkshire Building Society

Highly Commended

Skipton Building Society

Commended

Nationwide Building Society

Winner

Yorkshire Building Society

Highly Commended

Skipton Building Society

Commended

Nationwide Building Society

ISA Provider of the Year

Winner

Visit Gatehouse Bank

Highly Commended

Shawbrook Bank

Commended

Paragon Bank

Winner

Visit Gatehouse Bank

Highly Commended

Shawbrook Bank

Commended

Paragon Bank

Winner

Visit Gatehouse Bank

Highly Commended

Shawbrook Bank

Commended

Paragon Bank

Winner's Spotlight

Gatehouse Bank's comments on the award...

"We’re delighted to have been named the ‘ISA Provider of the Year’ at the 2024 Moneyfacts Consumer Awards and are grateful to our customers who took the time to vote for us, and to the Moneyfacts team for their consideration. At Gatehouse Bank, we take our responsibility to the community and environment seriously and take pride in our customer-first approach. Our range of Woodland Saver accounts have been designed with this in mind, as, for every account opened or renewed, we plant a tree on behalf of the customer in a certified UK woodland project. As a Shariah-compliant Bank, Gatehouse does not invest deposits in industries perceived to cause harm to society, including alcohol, adult entertainment, gambling, tobacco or the arms industry."

Moneyfacts Feedback

"Winning the 2024 award for ISA Provider of the Year was Gatehouse Bank. After being shortlisted in this category every year since 2019, the Shariah-compliant provider finally came out on top with a well-deserved win at this year’s ceremony."

Winner's Spotlight

Gatehouse Bank's comments on the award...

"We’re delighted to have been named the ‘ISA Provider of the Year’ at the 2024 Moneyfacts Consumer Awards and are grateful to our customers who took the time to vote for us, and to the Moneyfacts team for their consideration. At Gatehouse Bank, we take our responsibility to the community and environment seriously and take pride in our customer-first approach. Our range of Woodland Saver accounts have been designed with this in mind, as, for every account opened or renewed, we plant a tree on behalf of the customer in a certified UK woodland project. As a Shariah-compliant Bank, Gatehouse does not invest deposits in industries perceived to cause harm to society, including alcohol, adult entertainment, gambling, tobacco or the arms industry."

Moneyfacts Feedback

"Winning the 2024 award for ISA Provider of the Year was Gatehouse Bank. After being shortlisted in this category every year since 2019, the Shariah-compliant provider finally came out on top with a well-deserved win at this year’s ceremony."

Winner's Spotlight

Gatehouse Bank's comments on the award...

"We’re delighted to have been named the ‘ISA Provider of the Year’ at the 2024 Moneyfacts Consumer Awards and are grateful to our customers who took the time to vote for us, and to the Moneyfacts team for their consideration. At Gatehouse Bank, we take our responsibility to the community and environment seriously and take pride in our customer-first approach. Our range of Woodland Saver accounts have been designed with this in mind, as, for every account opened or renewed, we plant a tree on behalf of the customer in a certified UK woodland project. As a Shariah-compliant Bank, Gatehouse does not invest deposits in industries perceived to cause harm to society, including alcohol, adult entertainment, gambling, tobacco or the arms industry."

Moneyfacts Feedback

"Winning the 2024 award for ISA Provider of the Year was Gatehouse Bank. After being shortlisted in this category every year since 2019, the Shariah-compliant provider finally came out on top with a well-deserved win at this year’s ceremony."

App-only Savings Provider of the Year

Winner

Visit Chase Bank

Highly Commended

Tandem Bank

Commended

Zopa

Winner

Visit Chase Bank

Highly Commended

Tandem Bank

Commended

Zopa

Winner

Visit Chase Bank

Highly Commended

Tandem Bank

Commended

Zopa

Winner's Spotlight

Moneyfacts Feedback

"Chase took home the award for App-only Savings Provider of the Year, improving on its Highly Commended achievement from last year. This is only the second year that the Moneyfacts Consumer Awards has recognised this category, so Chase should be pleased with how it has performed so far."

Winner's Spotlight

Moneyfacts Feedback

"Chase took home the award for App-only Savings Provider of the Year, improving on its Highly Commended achievement from last year. This is only the second year that the Moneyfacts Consumer Awards has recognised this category, so Chase should be pleased with how it has performed so far."

Winner's Spotlight

Moneyfacts Feedback

"Chase took home the award for App-only Savings Provider of the Year, improving on its Highly Commended achievement from last year. This is only the second year that the Moneyfacts Consumer Awards has recognised this category, so Chase should be pleased with how it has performed so far."

Digital Wealth Management Provider

Winner

Moneyfarm

Highly Commended

Moneybox

Commended

Vanguard

Winner

Moneyfarm

Highly Commended

Moneybox

Commended

Vanguard

Winner

Moneyfarm

Highly Commended

Moneybox

Commended

Vanguard

Fixed Rate Savings Provider of the Year

Winner

Tandem Bank

Highly Commended

Close Brothers Savings

Commended

United Trust Bank

Winner

Tandem Bank

Highly Commended

Close Brothers Savings

Commended

United Trust Bank

Winner

Tandem Bank

Highly Commended

Close Brothers Savings

Commended

United Trust Bank

Green Savings Product of the Year

Winner

Tandem Bank (Instant Access Saver and Fixed Savers)

Highly Commended

Visit Castle Trust Bank

Commended

Gatehouse Bank (Fixed Term Woodland Savers and Cash ISAs)

Winner

Tandem Bank (Instant Access Saver and Fixed Savers)

Highly Commended

Visit Castle Trust Bank

Commended

Gatehouse Bank (Fixed Term Woodland Savers and Cash ISAs)

Winner

Tandem Bank (Instant Access Saver and Fixed Savers)

Highly Commended

Visit Castle Trust Bank

Commended

Gatehouse Bank (Fixed Term Woodland Savers and Cash ISAs)

Highly Commended Spotlight

Castle Trust Bank's comments on the award...

"We were delighted to win Highly Commended in the Green Savings Product of the Year category at this year’s Moneyfacts Consumer Awards. We started planting a tree for every e-Account that is opened in March 2023, and smashed through our 2023 target of 10,000 trees by the end of the year. This year, we’re aiming to plant a total of 25,000 trees by the end of 2024. Through our partnership with Ecologi, a highly-regarded UK-based climate platform, trees are planted in Madagascar, Mozambique, Nicaragua and Kenya by local villagers, where the opportunity is greatest - perhaps where deforestation has occurred, or there is a high risk of land erosion. Hiring local villagers to plant the trees helps alleviate poverty, and provides an economic incentive to ensure the wellbeing of the restoration project. Thank you to everyone who has opened one of our e-Accounts, and to everyone who voted for us!"

Highly Commended Spotlight

Castle Trust Bank's comments on the award...

"We were delighted to win Highly Commended in the Green Savings Product of the Year category at this year’s Moneyfacts Consumer Awards. We started planting a tree for every e-Account that is opened in March 2023, and smashed through our 2023 target of 10,000 trees by the end of the year. This year, we’re aiming to plant a total of 25,000 trees by the end of 2024. Through our partnership with Ecologi, a highly-regarded UK-based climate platform, trees are planted in Madagascar, Mozambique, Nicaragua and Kenya by local villagers, where the opportunity is greatest - perhaps where deforestation has occurred, or there is a high risk of land erosion. Hiring local villagers to plant the trees helps alleviate poverty, and provides an economic incentive to ensure the wellbeing of the restoration project. Thank you to everyone who has opened one of our e-Accounts, and to everyone who voted for us!"

Highly Commended Spotlight

Castle Trust Bank's comments on the award...

"We were delighted to win Highly Commended in the Green Savings Product of the Year category at this year’s Moneyfacts Consumer Awards. We started planting a tree for every e-Account that is opened in March 2023, and smashed through our 2023 target of 10,000 trees by the end of the year. This year, we’re aiming to plant a total of 25,000 trees by the end of 2024. Through our partnership with Ecologi, a highly-regarded UK-based climate platform, trees are planted in Madagascar, Mozambique, Nicaragua and Kenya by local villagers, where the opportunity is greatest - perhaps where deforestation has occurred, or there is a high risk of land erosion. Hiring local villagers to plant the trees helps alleviate poverty, and provides an economic incentive to ensure the wellbeing of the restoration project. Thank you to everyone who has opened one of our e-Accounts, and to everyone who voted for us!"

High Street Mortgage Provider of the Year

Winner

Yorkshire Building Society

Highly Commended

Skipton Building Society

Commended

Nationwide Building Society

Winner

Yorkshire Building Society

Highly Commended

Skipton Building Society

Commended

Nationwide Building Society

Winner

Yorkshire Building Society

Highly Commended

Skipton Building Society

Commended

Nationwide Building Society

First-Time Mortgage Buyers’ Choice

Winner

Visit West Brom Building Society

Highly Commended

Skipton Building Society

Commended

Nationwide Building Society

Winner

Visit West Brom Building Society

Highly Commended

Skipton Building Society

Commended

Nationwide Building Society

Winner

Visit West Brom Building Society

Highly Commended

Skipton Building Society

Commended

Nationwide Building Society

Winner's Spotlight

West Brom Building Society's comments on the award...

"We’re over the moon to have been crowned the winner of this year’s ‘First Time Mortgage Buyers Choice’ at the Moneyfact’s Consumers awards 2024. The First Time Mortgage Buyers Choice award celebrates our commitment to providing a range of mortgages that help people to buy their first home. The award is a true reflection of our collective efforts, and they mean so much more as they’re based directly on customer feedback. So, we’d like to say a huge thank you to everyone that took the time to vote for us. Jonathan Westhoff, Chief Executive comments: “We’ve always been committed to providing people with the opportunity to buy their own homes, and giving the best possible service to our customers to help them when they need it most. The award means a lot to us because they are voted for by customers and reflect their real experiences of household and personal finance providers."

Moneyfacts Feedback

"The First-Time Mortgage Buyers Choice award had a new winner, as West Brom Building Society took the win in this category for the first time ever. A huge lead in the provider’s average customer score helped it to move ahead of the other finalists and secure the victory."

Winner's Spotlight

West Brom Building Society's comments on the award...

"We’re over the moon to have been crowned the winner of this year’s ‘First Time Mortgage Buyers Choice’ at the Moneyfact’s Consumers awards 2024. The First Time Mortgage Buyers Choice award celebrates our commitment to providing a range of mortgages that help people to buy their first home. The award is a true reflection of our collective efforts, and they mean so much more as they’re based directly on customer feedback. So, we’d like to say a huge thank you to everyone that took the time to vote for us. Jonathan Westhoff, Chief Executive comments: “We’ve always been committed to providing people with the opportunity to buy their own homes, and giving the best possible service to our customers to help them when they need it most. The award means a lot to us because they are voted for by customers and reflect their real experiences of household and personal finance providers."

Moneyfacts Feedback

"The First-Time Mortgage Buyers Choice award had a new winner, as West Brom Building Society took the win in this category for the first time ever. A huge lead in the provider’s average customer score helped it to move ahead of the other finalists and secure the victory."

Winner's Spotlight

West Brom Building Society's comments on the award...

"We’re over the moon to have been crowned the winner of this year’s ‘First Time Mortgage Buyers Choice’ at the Moneyfact’s Consumers awards 2024. The First Time Mortgage Buyers Choice award celebrates our commitment to providing a range of mortgages that help people to buy their first home. The award is a true reflection of our collective efforts, and they mean so much more as they’re based directly on customer feedback. So, we’d like to say a huge thank you to everyone that took the time to vote for us. Jonathan Westhoff, Chief Executive comments: “We’ve always been committed to providing people with the opportunity to buy their own homes, and giving the best possible service to our customers to help them when they need it most. The award means a lot to us because they are voted for by customers and reflect their real experiences of household and personal finance providers."

Moneyfacts Feedback

"The First-Time Mortgage Buyers Choice award had a new winner, as West Brom Building Society took the win in this category for the first time ever. A huge lead in the provider’s average customer score helped it to move ahead of the other finalists and secure the victory."

Remortgage Buyers’ Choice

Winner

first direct

Highly Commended

Yorkshire Building Society

Commended

Coventry Building Society

Winner

first direct

Highly Commended

Yorkshire Building Society

Commended

Coventry Building Society

Winner

first direct

Highly Commended

Yorkshire Building Society

Commended

Coventry Building Society

Branch Network of the Year

Winner

Nationwide Building Society

Highly Commended

Visit The Co-operative Bank

Commended

Post Office

Winner

Nationwide Building Society

Highly Commended

Visit The Co-operative Bank

Commended

Post Office

Winner

Nationwide Building Society

Highly Commended

Visit The Co-operative Bank

Commended

Post Office

Current Account Provider of the Year

Winner

Starling Bank

Highly Commended

first direct

Commended

Nationwide Building Society

Winner

Starling Bank

Highly Commended

first direct

Commended

Nationwide Building Society

Winner

Starling Bank

Highly Commended

first direct

Commended

Nationwide Building Society

Banking App of the Year

Winner

Visit Chase Bank

Highly Commended

Starling Bank

Commended

Monzo

Winner

Visit Chase Bank

Highly Commended

Starling Bank

Commended

Monzo

Winner

Visit Chase Bank

Highly Commended

Starling Bank

Commended

Monzo

Winner's Spotlight

Moneyfacts Feedback

"After gaining a Highly Commended at last year’s awards ceremony, Chase moved up a position to win Banking App of the Year in 2024. It took top spot ahead of popular banking apps like Starling Bank and Monzo, indicating how highly its customers rate its services."

Winner's Spotlight

Moneyfacts Feedback

"After gaining a Highly Commended at last year’s awards ceremony, Chase moved up a position to win Banking App of the Year in 2024. It took top spot ahead of popular banking apps like Starling Bank and Monzo, indicating how highly its customers rate its services."

Winner's Spotlight

Moneyfacts Feedback

"After gaining a Highly Commended at last year’s awards ceremony, Chase moved up a position to win Banking App of the Year in 2024. It took top spot ahead of popular banking apps like Starling Bank and Monzo, indicating how highly its customers rate its services."

Online Banking Provider of the Year

Winner

first direct

Highly Commended

Nationwide Building Society

Commended

Halifax

Winner

first direct

Highly Commended

Nationwide Building Society

Commended

Halifax

Winner

first direct

Highly Commended

Nationwide Building Society

Commended

Halifax

Current Account Switching Provider

Winner

first direct

Highly Commended

Nationwide Building Society

Commended

NatWest/Royal Bank of Scotland/Ulster Bank

Winner

first direct

Highly Commended

Nationwide Building Society

Commended

NatWest/Royal Bank of Scotland/Ulster Bank

Winner

first direct

Highly Commended

Nationwide Building Society

Commended

NatWest/Royal Bank of Scotland/Ulster Bank

Student Account Provider of the Year

Winner

Highly Commended

Lloyds Bank

Commended

Barclays Bank

Winner

Highly Commended

Lloyds Bank

Commended

Barclays Bank

Winner

Highly Commended

Lloyds Bank

Commended

Barclays Bank

Credit Card Provider of the Year

Winner

American Express

Highly Commended

Halifax

Commended

Lloyds Bank

Winner

American Express

Highly Commended

Halifax

Commended

Lloyds Bank

Winner

American Express

Highly Commended

Halifax

Commended

Lloyds Bank

Credit Card App of the Year

Winner

Lloyds Bank

Highly Commended

Halifax

Commended

NatWest

Winner

Lloyds Bank

Highly Commended

Halifax

Commended

NatWest

Winner

Lloyds Bank

Highly Commended

Halifax

Commended

NatWest

Credit Builder Card Provider of the Year

Winner

Visit Vanquis

Highly Commended

ASDA Money

Commended

Tesco Bank

Winner

Visit Vanquis

Highly Commended

ASDA Money

Commended

Tesco Bank

Winner

Visit Vanquis

Highly Commended

ASDA Money

Commended

Tesco Bank

Winner's Spotlight

Moneyfacts Feedback

"Vanquis Bank won Credit Builder Card Provider of the Year at the Moneyfacts Consumer Awards for the second year in succession. It now has an impressive six wins to its name since this award was first presented in 2015, as well as notching up some other top three results over the years. "

Winner's Spotlight

Moneyfacts Feedback

"Vanquis Bank won Credit Builder Card Provider of the Year at the Moneyfacts Consumer Awards for the second year in succession. It now has an impressive six wins to its name since this award was first presented in 2015, as well as notching up some other top three results over the years. "

Winner's Spotlight

Moneyfacts Feedback

"Vanquis Bank won Credit Builder Card Provider of the Year at the Moneyfacts Consumer Awards for the second year in succession. It now has an impressive six wins to its name since this award was first presented in 2015, as well as notching up some other top three results over the years. "

Personal Loan Provider of the Year

Winner

Novuna Personal Finance

Highly Commended

Sainsbury's Bank

Commended

Tesco Bank

Winner

Novuna Personal Finance

Highly Commended

Sainsbury's Bank

Commended

Tesco Bank

Winner

Novuna Personal Finance

Highly Commended

Sainsbury's Bank

Commended

Tesco Bank

Non-mainstream Loan Provider of the Year

Winner

Visit everyday loans

Highly Commended

Visit Vanquis

Commended

Finio Loans

Winner

Visit everyday loans

Highly Commended

Visit Vanquis

Commended

Finio Loans

Winner

Visit everyday loans

Highly Commended

Visit Vanquis

Commended

Finio Loans

Winner's Spotlight

Moneyfacts Feedback

"It was a familiar winner of the Non-mainstream Loan Provider of the Year as Everyday Loans took top spot for the fifth year in a row. After gaining a Highly Commended in this category in 2019, Everyday Loans has outclassed the other finalists and been crowned the winner every year since."

Winner's Spotlight

Moneyfacts Feedback

"It was a familiar winner of the Non-mainstream Loan Provider of the Year as Everyday Loans took top spot for the fifth year in a row. After gaining a Highly Commended in this category in 2019, Everyday Loans has outclassed the other finalists and been crowned the winner every year since."

Winner's Spotlight

Moneyfacts Feedback

"It was a familiar winner of the Non-mainstream Loan Provider of the Year as Everyday Loans took top spot for the fifth year in a row. After gaining a Highly Commended in this category in 2019, Everyday Loans has outclassed the other finalists and been crowned the winner every year since."

Home Insurance Provider of the Year

Winner

Visit Policy Expert

Highly Commended

Nationwide Building Society

Commended

M&S Bank

Winner

Visit Policy Expert

Highly Commended

Nationwide Building Society

Commended

M&S Bank

Winner

Visit Policy Expert

Highly Commended

Nationwide Building Society

Commended

M&S Bank

Winner's Spotlight

Policy Expert's comments on the award...

"Being there for our customers when they need us most is at the heart of what we strive to deliver at Policy Expert! Delivering top-class customer experiences is something we feel passionately about and is rooted deeply within our culture and our people. So, to win Home Insurance Provider of the Year 2024 for the fourth year in a row - feels incredible, especially knowing these awards are voted for by our customers - who are the best judges of anything we do. It's a huge honour and an accolade we're immensely proud of, particularly within such a competitive industry. Leigh Holley – Group Head of Marketing"

Moneyfacts Feedback

"Policy Expert overcame the opposition to be named Home Insurance Provider of the Year for the fourth year in a row. This provider has consistently impressed customers over the last few years, as shown by its multiple wins in this competitive category. "

Winner's Spotlight

Policy Expert's comments on the award...

"Being there for our customers when they need us most is at the heart of what we strive to deliver at Policy Expert! Delivering top-class customer experiences is something we feel passionately about and is rooted deeply within our culture and our people. So, to win Home Insurance Provider of the Year 2024 for the fourth year in a row - feels incredible, especially knowing these awards are voted for by our customers - who are the best judges of anything we do. It's a huge honour and an accolade we're immensely proud of, particularly within such a competitive industry. Leigh Holley – Group Head of Marketing"

Moneyfacts Feedback

"Policy Expert overcame the opposition to be named Home Insurance Provider of the Year for the fourth year in a row. This provider has consistently impressed customers over the last few years, as shown by its multiple wins in this competitive category. "

Winner's Spotlight

Policy Expert's comments on the award...

"Being there for our customers when they need us most is at the heart of what we strive to deliver at Policy Expert! Delivering top-class customer experiences is something we feel passionately about and is rooted deeply within our culture and our people. So, to win Home Insurance Provider of the Year 2024 for the fourth year in a row - feels incredible, especially knowing these awards are voted for by our customers - who are the best judges of anything we do. It's a huge honour and an accolade we're immensely proud of, particularly within such a competitive industry. Leigh Holley – Group Head of Marketing"

Moneyfacts Feedback

"Policy Expert overcame the opposition to be named Home Insurance Provider of the Year for the fourth year in a row. This provider has consistently impressed customers over the last few years, as shown by its multiple wins in this competitive category. "

Pet Insurance Provider of the Year

Winner

Visit ManyPets

Highly Commended

The Insurance Emporium

Commended

John Lewis Insurance

Winner

Visit ManyPets

Highly Commended

The Insurance Emporium

Commended

John Lewis Insurance

Winner

Visit ManyPets

Highly Commended

The Insurance Emporium

Commended

John Lewis Insurance

Winner's Spotlight

ManyPets' comments on the award...

"We're over the moon that our customers have voted us Pet Insurance Provider of the Year 2024. After listening to thousands of pet parents, we launched our first generation of policies in 2017. And we’ve continued to listen, designing policy features that put the needs of our customers and their pets first. The fact that customer feedback is instrumental in these awards speaks volumes for the quality of service we strive to deliver, and we truly appreciate that recognition. From all of us, to our lovely customers, thank you.”

Moneyfacts Feedback

"After missing out on the win last year, Many Pets was back on top at this year’s ceremony, repeating its victories from 2021 and 2022. It was a closely fought battle between the top two providers, with Many Pets edging ahead of last year’s winners The Insurance Emporium."

Winner's Spotlight

ManyPets' comments on the award...

"We're over the moon that our customers have voted us Pet Insurance Provider of the Year 2024. After listening to thousands of pet parents, we launched our first generation of policies in 2017. And we’ve continued to listen, designing policy features that put the needs of our customers and their pets first. The fact that customer feedback is instrumental in these awards speaks volumes for the quality of service we strive to deliver, and we truly appreciate that recognition. From all of us, to our lovely customers, thank you.”

Moneyfacts Feedback

"After missing out on the win last year, Many Pets was back on top at this year’s ceremony, repeating its victories from 2021 and 2022. It was a closely fought battle between the top two providers, with Many Pets edging ahead of last year’s winners The Insurance Emporium."

Winner's Spotlight

ManyPets' comments on the award...

"We're over the moon that our customers have voted us Pet Insurance Provider of the Year 2024. After listening to thousands of pet parents, we launched our first generation of policies in 2017. And we’ve continued to listen, designing policy features that put the needs of our customers and their pets first. The fact that customer feedback is instrumental in these awards speaks volumes for the quality of service we strive to deliver, and we truly appreciate that recognition. From all of us, to our lovely customers, thank you.”

Moneyfacts Feedback

"After missing out on the win last year, Many Pets was back on top at this year’s ceremony, repeating its victories from 2021 and 2022. It was a closely fought battle between the top two providers, with Many Pets edging ahead of last year’s winners The Insurance Emporium."

Car Insurance Provider of the Year

Winner

Visit RAC

Highly Commended

Tesco Bank

Commended

M&S Bank

Winner

Visit RAC

Highly Commended

Tesco Bank

Commended

M&S Bank

Winner

Visit RAC

Highly Commended

Tesco Bank

Commended

M&S Bank

Winner's Spotlight

Moneyfacts Feedback

"This year’s awards ceremony saw RAC crowned Car Insurance Provider of the Year for the third time in a row. As the cost of premiums continues to rise, car insurance is a topic that many customers care about at the moment, so it’s to RAC’s credit that they have notched up yet another win."

Winner's Spotlight

Moneyfacts Feedback

"This year’s awards ceremony saw RAC crowned Car Insurance Provider of the Year for the third time in a row. As the cost of premiums continues to rise, car insurance is a topic that many customers care about at the moment, so it’s to RAC’s credit that they have notched up yet another win."

Winner's Spotlight

Moneyfacts Feedback

"This year’s awards ceremony saw RAC crowned Car Insurance Provider of the Year for the third time in a row. As the cost of premiums continues to rise, car insurance is a topic that many customers care about at the moment, so it’s to RAC’s credit that they have notched up yet another win."

Health Insurance Provider of the Year

Winner

Visit Westfield Health

Highly Commended

WPA

Commended

AXA Health

Winner

Visit Westfield Health

Highly Commended

WPA

Commended

AXA Health

Winner

Visit Westfield Health

Highly Commended

WPA

Commended

AXA Health

Winner's Spotlight

Moneyfacts Feedback

"This was the first time that Westfield Health appeared in the shortlist for Health Insurance Provider of the Year, but they didn’t stop there. Westfield Health went straight to the top of the category, taking the win ahead of previous winners and finalists of this award."

Winner's Spotlight

Moneyfacts Feedback

"This was the first time that Westfield Health appeared in the shortlist for Health Insurance Provider of the Year, but they didn’t stop there. Westfield Health went straight to the top of the category, taking the win ahead of previous winners and finalists of this award."

Winner's Spotlight

Moneyfacts Feedback

"This was the first time that Westfield Health appeared in the shortlist for Health Insurance Provider of the Year, but they didn’t stop there. Westfield Health went straight to the top of the category, taking the win ahead of previous winners and finalists of this award."

Life Insurance Provider of the Year (Direct)

Winner

Visit Legal & General

Highly Commended

Royal London

Commended

AIG Life

Winner

Visit Legal & General

Highly Commended

Royal London

Commended

AIG Life

Winner

Visit Legal & General

Highly Commended

Royal London

Commended

AIG Life

Winner's Spotlight

Moneyfacts Feedback

"Legal & General secured the win in this category for the fifth year in a row. They have consistently placed in the top three since the category began in 2016, cementing their position as one of the most popular life insurance providers."

Winner's Spotlight

Moneyfacts Feedback

"Legal & General secured the win in this category for the fifth year in a row. They have consistently placed in the top three since the category began in 2016, cementing their position as one of the most popular life insurance providers."

Winner's Spotlight

Moneyfacts Feedback

"Legal & General secured the win in this category for the fifth year in a row. They have consistently placed in the top three since the category began in 2016, cementing their position as one of the most popular life insurance providers."

Travel Insurance Provider of the Year

Winner

Visit Avanti

Highly Commended

Visit Staysure

Commended

Visit Cover For You

Winner

Visit Avanti

Highly Commended

Visit Staysure

Commended

Visit Cover For You

Winner

Visit Avanti

Highly Commended

Visit Staysure

Commended

Visit Cover For You

Winner's Spotlight

Moneyfacts Feedback

"Taking the win in the Travel Insurance Provider of the Year for the fourth consecutive year is Avanti Travel Insurance. Avanti has featured in the top three in this category since 2019, underlining its popularity among customers looking for the best cover for their travels."

Winner's Spotlight

Moneyfacts Feedback

"Taking the win in the Travel Insurance Provider of the Year for the fourth consecutive year is Avanti Travel Insurance. Avanti has featured in the top three in this category since 2019, underlining its popularity among customers looking for the best cover for their travels."

Winner's Spotlight

Moneyfacts Feedback

"Taking the win in the Travel Insurance Provider of the Year for the fourth consecutive year is Avanti Travel Insurance. Avanti has featured in the top three in this category since 2019, underlining its popularity among customers looking for the best cover for their travels."

Cashback Site of the Year

Winner

Visit TopCashback

Highly Commended

Oh My Dosh

Commended

Cashback.co.uk

Winner

Visit TopCashback

Highly Commended

Oh My Dosh

Commended

Cashback.co.uk

Winner

Visit TopCashback

Highly Commended

Oh My Dosh

Commended

Cashback.co.uk

Winner's Spotlight

TopCashback's comments on the award...

"UK Director of TopCashback, Adam Bullock - We are delighted to have been once again named the Moneyfacts Consumer Awards Cashback Site of the Year for the seventh time in a row. We are humbled by this, not least because it is voted for by our members. We appreciated the continued support we have received over the last 19 years. For us, helping all of our members save money, especially during these tricky times, is what drives us. Being recognised for this and achieving the status of the UK’s number one cashback site is incredible. Thank you again for all your support, and here’s to saving you many more millions of pounds on your everyday spending."

Moneyfacts Feedback

"TopCashback was once again named the Cashback Site of the Year at this year’s award ceremony, making it an eight-time winner of this category. The site has regularly featured in the top three since this category began in 2012, confirming its position as one of the most popular cashback sites for consumers."

Winner's Spotlight

TopCashback's comments on the award...

"UK Director of TopCashback, Adam Bullock - We are delighted to have been once again named the Moneyfacts Consumer Awards Cashback Site of the Year for the seventh time in a row. We are humbled by this, not least because it is voted for by our members. We appreciated the continued support we have received over the last 19 years. For us, helping all of our members save money, especially during these tricky times, is what drives us. Being recognised for this and achieving the status of the UK’s number one cashback site is incredible. Thank you again for all your support, and here’s to saving you many more millions of pounds on your everyday spending."

Moneyfacts Feedback

"TopCashback was once again named the Cashback Site of the Year at this year’s award ceremony, making it an eight-time winner of this category. The site has regularly featured in the top three since this category began in 2012, confirming its position as one of the most popular cashback sites for consumers."

Winner's Spotlight

TopCashback's comments on the award...

"UK Director of TopCashback, Adam Bullock - We are delighted to have been once again named the Moneyfacts Consumer Awards Cashback Site of the Year for the seventh time in a row. We are humbled by this, not least because it is voted for by our members. We appreciated the continued support we have received over the last 19 years. For us, helping all of our members save money, especially during these tricky times, is what drives us. Being recognised for this and achieving the status of the UK’s number one cashback site is incredible. Thank you again for all your support, and here’s to saving you many more millions of pounds on your everyday spending."

Moneyfacts Feedback

"TopCashback was once again named the Cashback Site of the Year at this year’s award ceremony, making it an eight-time winner of this category. The site has regularly featured in the top three since this category began in 2012, confirming its position as one of the most popular cashback sites for consumers."

Offshore Account Provider of the Year

Winner

Visit Skipton International

Highly Commended

Standard Bank

Commended

Barclays Bank

Winner

Visit Skipton International

Highly Commended

Standard Bank

Commended

Barclays Bank

Winner

Visit Skipton International

Highly Commended

Standard Bank

Commended

Barclays Bank

Winner's Spotlight

Skipton International's comments on the award...

"The entire team at Skipton International is thrilled with our ‘hat trick’ of consecutive wins in the ‘Best offshore Account Provider of the Year’ category. The Moneyfacts Consumer Awards are the pinnacle of banking awards, and it is humbling to know we have won thanks to the support and nominations from our customers. Winning this award is a recognition of the consistently high levels of service, and long-term stable rates we offer our savings customers. Offshore accounts are an integral part of our business; we look after the savings of Channel Islanders, Isle of Man residents and British expats from more than 100 countries around the world. Winning this award for the third year in a row is truly special and testament to the personal service of our colleagues. Thank you to everyone who voted for us and thank you to the Moneyfacts team for a superb awards event."

Moneyfacts Feedback

"Skipton International secured a hattrick of wins in the Offshore Account Provider of the Year category after beating the opposition at this year’s ceremony. The provider has been the only winner of this category since it started in 2022, and this year it had the biggest lead in customer service score out of all the categories at the awards."

Winner's Spotlight

Skipton International's comments on the award...

"The entire team at Skipton International is thrilled with our ‘hat trick’ of consecutive wins in the ‘Best offshore Account Provider of the Year’ category. The Moneyfacts Consumer Awards are the pinnacle of banking awards, and it is humbling to know we have won thanks to the support and nominations from our customers. Winning this award is a recognition of the consistently high levels of service, and long-term stable rates we offer our savings customers. Offshore accounts are an integral part of our business; we look after the savings of Channel Islanders, Isle of Man residents and British expats from more than 100 countries around the world. Winning this award for the third year in a row is truly special and testament to the personal service of our colleagues. Thank you to everyone who voted for us and thank you to the Moneyfacts team for a superb awards event."

Moneyfacts Feedback

"Skipton International secured a hattrick of wins in the Offshore Account Provider of the Year category after beating the opposition at this year’s ceremony. The provider has been the only winner of this category since it started in 2022, and this year it had the biggest lead in customer service score out of all the categories at the awards."

Winner's Spotlight

Skipton International's comments on the award...

"The entire team at Skipton International is thrilled with our ‘hat trick’ of consecutive wins in the ‘Best offshore Account Provider of the Year’ category. The Moneyfacts Consumer Awards are the pinnacle of banking awards, and it is humbling to know we have won thanks to the support and nominations from our customers. Winning this award is a recognition of the consistently high levels of service, and long-term stable rates we offer our savings customers. Offshore accounts are an integral part of our business; we look after the savings of Channel Islanders, Isle of Man residents and British expats from more than 100 countries around the world. Winning this award for the third year in a row is truly special and testament to the personal service of our colleagues. Thank you to everyone who voted for us and thank you to the Moneyfacts team for a superb awards event."

Moneyfacts Feedback

"Skipton International secured a hattrick of wins in the Offshore Account Provider of the Year category after beating the opposition at this year’s ceremony. The provider has been the only winner of this category since it started in 2022, and this year it had the biggest lead in customer service score out of all the categories at the awards."

Consumer's Choice

Winner

Visit Chase Bank

Highly Commended

Topcashback (Retailer choice)

Commended

Marcus by Goldman Sachs (Savings)

Winner

Visit Chase Bank

Highly Commended

Topcashback (Retailer choice)

Commended

Marcus by Goldman Sachs (Savings)

Winner

Visit Chase Bank

Highly Commended

Topcashback (Retailer choice)

Commended

Marcus by Goldman Sachs (Savings)

Winner's Spotlight

Moneyfacts Feedback

"Chase came away with the victory in the Consumer’s Choice award for the second year in a row. On a successful night for Chase, the digital bank was a clear winner in this category with its average score putting it out of reach of the rest of the competition."

Winner's Spotlight

Moneyfacts Feedback

"Chase came away with the victory in the Consumer’s Choice award for the second year in a row. On a successful night for Chase, the digital bank was a clear winner in this category with its average score putting it out of reach of the rest of the competition."

Winner's Spotlight

Moneyfacts Feedback

"Chase came away with the victory in the Consumer’s Choice award for the second year in a row. On a successful night for Chase, the digital bank was a clear winner in this category with its average score putting it out of reach of the rest of the competition."

Moneyfacts Consumer Awards 2024 Results

Guide contents

Best Service

Mortgages

Banking

Credit Cards

Loans

Insurance

Other categories

Guide contents

Moneyfacts Consumer Awards 2024 Results

Guide contents

Best Service

Mortgages

Banking

Credit Cards

Loans

Insurance

Other categories

Guide contents

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