Moneyfacts Consumer Awards

The Moneyfacts Consumer Awards survey has now closed

Every year, we see hundreds of thousands of consumers have their say on the organisations they trust with their household, family and personal finances - and this year has been no different. The survey is now closed for the 2023 Awards, following a record number of responses – thank you to everyone who took part!

Those who participated scored the customer service they’ve received from their trusted organisations throughout this year – giving us invaluable feedback and helping to decide the outcome of the Moneyfacts Consumer Awards which will take place in February 2024.

What are the Moneyfacts Consumer Awards?

Totally independent, the Moneyfacts Consumer Awards combines over 35 years of Moneyfacts’ expertise with your opinion as the all-important customer. Giving over a hundred thousand customers a voice, the results enable us to distinguish companies that offer great products alongside excellent customer service.

Pet Insurance Provider of the Year
Car Insurance Provider of the Year
Health Insurance Provider of the Year
Life Insurance Provider of the Year (Direct)
Travel Insurance Provider of the Year
Cashback Site of the Year
Home Insurance Provider of the Year
First-Time Mortgage Buyers' Choice
High Street Mortgage Provider of the Year
Remortgage Buyers' Choice
Personal Loan Provider of the Year

Pet Insurance Provider of the Year
Car Insurance Provider of the Year
Health Insurance Provider of the Year
Life Insurance Provider of the Year (Direct)
Travel Insurance Provider of the Year
Cashback Site of the Year
Home Insurance Provider of the Year
First-Time Mortgage Buyers' Choice
High Street Mortgage Provider of the Year
Remortgage Buyers' Choice
Personal Loan Provider of the Year

Non-mainstream Loan Provider of the Year
Car Finance Provider of the Year
Credit Card Provider of the Year
Credit Builder Card Provider of the Year
Current Account Provider of the Year
Current Account Switching Provider of the Year
Student Account Provider of the Year
High Street Savings Provider of the Year
Online Savings Provider of the Year
App-only Savings Provider of the Year
Offshore Account Provider of the Year

Non-mainstream Loan Provider of the Year
Car Finance Provider of the Year
Credit Card Provider of the Year
Credit Builder Card Provider of the Year
Current Account Provider of the Year
Current Account Switching Provider of the Year
Student Account Provider of the Year
High Street Savings Provider of the Year
Online Savings Provider of the Year
App-only Savings Provider of the Year
Offshore Account Provider of the Year

Non-mainstream Loan Provider of the Year
Car Finance Provider of the Year
Credit Card Provider of the Year
Credit Builder Card Provider of the Year
Current Account Provider of the Year
Current Account Switching Provider of the Year
Student Account Provider of the Year
High Street Savings Provider of the Year
Online Savings Provider of the Year
App-only Savings Provider of the Year
Offshore Account Provider of the Year

ISA Provider of the Year
Branch Network of the Year
Online Banking Provider of the Year
Banking App of the Year
Digital Wealth Management Provider of the Year
Credit Card App of the Year
Consumers' Choice
Best Claims Service
Best Customer Service

ISA Provider of the Year
Branch Network of the Year
Online Banking Provider of the Year
Banking App of the Year
Digital Wealth Management Provider of the Year
Credit Card App of the Year
Consumers' Choice
Best Claims Service
Best Customer Service

ISA Provider of the Year
Branch Network of the Year
Online Banking Provider of the Year
Banking App of the Year
Digital Wealth Management Provider of the Year
Credit Card App of the Year
Consumers' Choice
Best Claims Service
Best Customer Service

Pet Insurance Provider of the Year
Car Insurance Provider of the Year
Health Insurance Provider of the Year
Life Insurance Provider of the Year (Direct)
Travel Insurance Provider of the Year
Cashback Site of the Year
Home Insurance Provider of the Year
First-Time Mortgage Buyers' Choice
High Street Mortgage Provider of the Year
Remortgage Buyers' Choice
Personal Loan Provider of the Year

Pet Insurance Provider of the Year
Car Insurance Provider of the Year
Health Insurance Provider of the Year
Life Insurance Provider of the Year (Direct)
Travel Insurance Provider of the Year
Cashback Site of the Year
Home Insurance Provider of the Year
First-Time Mortgage Buyers' Choice
High Street Mortgage Provider of the Year
Remortgage Buyers' Choice
Personal Loan Provider of the Year

Pet Insurance Provider of the Year
Car Insurance Provider of the Year
Health Insurance Provider of the Year
Life Insurance Provider of the Year (Direct)
Travel Insurance Provider of the Year
Cashback Site of the Year
Home Insurance Provider of the Year
First-Time Mortgage Buyers' Choice
High Street Mortgage Provider of the Year
Remortgage Buyers' Choice
Personal Loan Provider of the Year

Non-mainstream Loan Provider of the Year
Car Finance Provider of the Year
Credit Card Provider of the Year
Credit Builder Card Provider of the Year
Current Account Provider of the Year
Current Account Switching Provider of the Year
Student Account Provider of the Year
High Street Savings Provider of the Year
Online Savings Provider of the Year
App-only Savings Provider of the Year
Offshore Account Provider of the Year

Non-mainstream Loan Provider of the Year
Car Finance Provider of the Year
Credit Card Provider of the Year
Credit Builder Card Provider of the Year
Current Account Provider of the Year
Current Account Switching Provider of the Year
Student Account Provider of the Year
High Street Savings Provider of the Year
Online Savings Provider of the Year
App-only Savings Provider of the Year
Offshore Account Provider of the Year

Non-mainstream Loan Provider of the Year
Car Finance Provider of the Year
Credit Card Provider of the Year
Credit Builder Card Provider of the Year
Current Account Provider of the Year
Current Account Switching Provider of the Year
Student Account Provider of the Year
High Street Savings Provider of the Year
Online Savings Provider of the Year
App-only Savings Provider of the Year
Offshore Account Provider of the Year

ISA Provider of the Year
Branch Network of the Year
Online Banking Provider of the Year
Banking App of the Year
Digital Wealth Management Provider of the Year
Credit Card App of the Year
Consumers' Choice
Best Claims Service
Best Customer Service

ISA Provider of the Year
Branch Network of the Year
Online Banking Provider of the Year
Banking App of the Year
Digital Wealth Management Provider of the Year
Credit Card App of the Year
Consumers' Choice
Best Claims Service
Best Customer Service

ISA Provider of the Year
Branch Network of the Year
Online Banking Provider of the Year
Banking App of the Year
Digital Wealth Management Provider of the Year
Credit Card App of the Year
Consumers' Choice
Best Claims Service
Best Customer Service

Pet Insurance Provider of the Year
Car Insurance Provider of the Year
Health Insurance Provider of the Year
Life Insurance Provider of the Year (Direct)
Travel Insurance Provider of the Year
Cashback Site of the Year
Home Insurance Provider of the Year
First-Time Mortgage Buyers' Choice
High Street Mortgage Provider of the Year
Remortgage Buyers' Choice
Personal Loan Provider of the Year

Pet Insurance Provider of the Year
Car Insurance Provider of the Year
Health Insurance Provider of the Year
Life Insurance Provider of the Year (Direct)
Travel Insurance Provider of the Year
Cashback Site of the Year
Home Insurance Provider of the Year
First-Time Mortgage Buyers' Choice
High Street Mortgage Provider of the Year
Remortgage Buyers' Choice
Personal Loan Provider of the Year

Pet Insurance Provider of the Year
Car Insurance Provider of the Year
Health Insurance Provider of the Year
Life Insurance Provider of the Year (Direct)
Travel Insurance Provider of the Year
Cashback Site of the Year
Home Insurance Provider of the Year
First-Time Mortgage Buyers' Choice
High Street Mortgage Provider of the Year
Remortgage Buyers' Choice
Personal Loan Provider of the Year

Non-mainstream Loan Provider of the Year
Car Finance Provider of the Year
Credit Card Provider of the Year
Credit Builder Card Provider of the Year
Current Account Provider of the Year
Current Account Switching Provider of the Year
Student Account Provider of the Year
High Street Savings Provider of the Year
Online Savings Provider of the Year
App-only Savings Provider of the Year
Offshore Account Provider of the Year

Non-mainstream Loan Provider of the Year
Car Finance Provider of the Year
Credit Card Provider of the Year
Credit Builder Card Provider of the Year
Current Account Provider of the Year
Current Account Switching Provider of the Year
Student Account Provider of the Year
High Street Savings Provider of the Year
Online Savings Provider of the Year
App-only Savings Provider of the Year
Offshore Account Provider of the Year

Non-mainstream Loan Provider of the Year
Car Finance Provider of the Year
Credit Card Provider of the Year
Credit Builder Card Provider of the Year
Current Account Provider of the Year
Current Account Switching Provider of the Year
Student Account Provider of the Year
High Street Savings Provider of the Year
Online Savings Provider of the Year
App-only Savings Provider of the Year
Offshore Account Provider of the Year

ISA Provider of the Year
Branch Network of the Year
Online Banking Provider of the Year
Banking App of the Year
Digital Wealth Management Provider of the Year
Credit Card App of the Year
Consumers' Choice
Best Claims Service
Best Customer Service

ISA Provider of the Year
Branch Network of the Year
Online Banking Provider of the Year
Banking App of the Year
Digital Wealth Management Provider of the Year
Credit Card App of the Year
Consumers' Choice
Best Claims Service
Best Customer Service

ISA Provider of the Year
Branch Network of the Year
Online Banking Provider of the Year
Banking App of the Year
Digital Wealth Management Provider of the Year
Credit Card App of the Year
Consumers' Choice
Best Claims Service
Best Customer Service

Awards methodology

Stage 1: Shortlists for these awards are first assessed by our highly qualified research team who, using a strict set of criteria, drill down into the small print of each provider’s product range to measure their technical strengths and weaknesses. Only the companies that offer the best products go on to form the shortlists.

Stage 2: The shortlists are then tested in our consumer surveys, which cover personal, household and family finance. Consumers score the providers they have experience with in each relevant category. This second stage helps to decide the overall result, so the consumer contribution influences who comes out on top.

The University of East Anglia (UEA) was commissioned to independently verify the customer service survey and analysis process of the Moneyfacts Consumer Awards.