Every year, we see hundreds of thousands of consumers have their say on the organisations they trust with their household, family and personal finances - and this year has been no different. The survey is now closed for the 2023 Awards, following a record number of responses – thank you to everyone who took part!
Those who participated scored the customer service they’ve received from their trusted organisations throughout this year – giving us invaluable feedback and helping to decide the outcome of the Moneyfacts Consumer Awards which will take place in February 2024.
Totally independent, the Moneyfacts Consumer Awards combines over 35 years of Moneyfacts’ expertise with your opinion as the all-important customer. Giving over a hundred thousand customers a voice, the results enable us to distinguish companies that offer great products alongside excellent customer service.
Stage 1: Shortlists for these awards are first assessed by our highly qualified research team who, using a strict set of criteria, drill down into the small print of each provider’s product range to measure their technical strengths and weaknesses. Only the companies that offer the best products go on to form the shortlists.
Stage 2: The shortlists are then tested in our consumer surveys, which cover personal, household and family finance. Consumers score the providers they have experience with in each relevant category. This second stage helps to decide the overall result, so the consumer contribution influences who comes out on top.
The University of East Anglia (UEA) was commissioned to independently verify the customer service survey and analysis process of the Moneyfacts Consumer Awards.